ChangeYourFlight

Airlines service and voucher conditions

When can you use ChangeYourFlight? What are the conditions to use a voucher? Find below all basic information for your airline.



Service availability per airline




Service AvailabilityAirOneScoot
Minimum Hours until departure34
Fare/ClassAllOnly regular (1)
Promotional codeNoNo
Point of purchase restrictionsYesYes
Booking sold byAirOne onlyScoot only
Flight operated byAirOne onlyScoot only
Flights with layover-No
Multi-Airline ConnectionsNoNo
(1) Scoot operated flights only. Excl: Promos / Group / Agent
Definitions:
  • Minimum Hours until departure:You can process your booking up until X hours before your plane is to take off.
  • Fare/Class:You can process your booking depending on the fare or class you bought.
  • Promotional code:You can process your booking bought using a promotional code if it’s supported.
  • Point of purchase restrictions:Some restrictions may apply depending on where your booking was bought.
  • Booking sold by:The service is only available if your booking was sold by one of the above-mentioned selling parties.
  • Flight operated by:The service is only available if your flight is operated by one of the above-mentioned carriers.
  • Flights with layover:You can use the service for bookings including connecting flights or multiple segments if supported.
  • Multi-Airline Connections:You can use the service for bookings including connecting flights operated by multiple airlines if supported.






Voucher conditions per airline




Voucher ConditionsAirOneScoot
Validity period6 months6 months
NominativeYesYes
CumulativeNoNo
TransferrableNoNo
To use in fullYesYes
Eligible with all FaresYesOnly regular (1)
To payFare and taxesOnly Fares
Only useable on Airline websiteYesYes
(1) Scoot operated flights only. Excl: Promos / Group / Agent
Definitions:
  • Validity period:You can use your voucher until the validity period expires.
  • Nominative:If a purchase using your voucher has to bear the same name.
  • Cumulative:If you can use multiple vouchers at once.
  • Transferrable:If you can change the voucher name.
  • To use in full:If you have to use the full value of your voucher at once.
  • Eligible with all Fares:If there are certain fares you can’t buy using a voucher.
  • To pay:If you can use it to pay the whole booking or only certain payment concepts.
  • Only useable on Airline website:If you can use your voucher buying a ticket somewhere else than the airline website.

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